Deming’s 14 Points

Deming’s 14 Points
Deming’s 14 Points

Deming’s 14 Points

Edwards Deming provided 14 principles for improving an organization’s effectiveness. We would like to combine them with the three principles of Juran’s quality trilogy

 

  1. Create a vision and demonstrate commitment.
  2. Learn the new philosophy.
  3. Understand inspection.
  4. Stop making decisions based on cost.
  5. Improve constantly and forever.
  6. Institute training.
  7. Institute leadership.
  8. Drive out fear.
  9. Optimize the efforts of teams.
  10. Eliminate exhortations.
  11. Eliminate numerical quotas and management by objectives.
  12. Remove barriers to pride in workmanship.
  13. Encourage education and self-improvement.
  14. Take actions.

 

SOURCE: The W. Edwards Deming Institute, “Theories

 

 

Juran’s Quality Trilogy

 

The three principles of Juran’s quality trilogy are:

 

  1. Quality planning—identifying customer needs.
  2. Quality control—measuring performance and sources of variation.
  3. Quality improvement—making breakthrough changes.

 

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