Deming’s 14 Points
Edwards Deming provided 14 principles for improving an organization’s effectiveness. We would like to combine them with the three principles of Juran’s quality trilogy
- Create a vision and demonstrate commitment.
- Learn the new philosophy.
- Understand inspection.
- Stop making decisions based on cost.
- Improve constantly and forever.
- Institute training.
- Institute leadership.
- Drive out fear.
- Optimize the efforts of teams.
- Eliminate exhortations.
- Eliminate numerical quotas and management by objectives.
- Remove barriers to pride in workmanship.
- Encourage education and self-improvement.
- Take actions.
SOURCE: The W. Edwards Deming Institute, “Theories
Juran’s Quality Trilogy
The three principles of Juran’s quality trilogy are:
- Quality planning—identifying customer needs.
- Quality control—measuring performance and sources of variation.
- Quality improvement—making breakthrough changes.