Call Center Customer Service

Call Center Customer Service
Call Center Customer Service

 

 

Call Center Customer Service

 

 

Theory of constraints boosts call center customer service, operational efficiency

 

Theory Of Constraints

 

  • To combat high levels of customer dissatisfaction, staff turnover and operational ineffi ciencies, call centers can benefi t from using the theory of constraints (TOC).
  • TOC is a management method that helps call centers reduce waste, and identify and resolve bottlenecks that prevent them from

 

Identify the system’s constraints

Decide how to exploit the constraint.

Subordinate the whole system to the

Bottleneck

Alleviate the bottleneck.

Reevaluate the constraint.

Paylaş, çoğalsın!

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